Improving customer experience with our revolutionary new client portal.

In today’s competitive market, it’s more important than ever for medical device companies to have a streamlined process for ordering and procuring medical materials. That’s why we’re excited to introduce our new ordering and tracking system, which is designed to make it easier than ever before to track your orders.

PolarSeal’s Ordering Platform

PolarSeal undertook research to identify customer and industry pain points when medical device companies interact with converters. We evaluated the findings and we were able to identify ways in which the process could be streamlined and improved with innovative solutions.

Investment in technology and digitalisation is a key focus for us here at PolarSeal, as we continue to strive for excellence in everything we do. We took full advantage of technology in developing a custom-built digital platform to address many of these pain points, especially relating to simplifying the complex ordering and project management process of flexible material conversion and medical device contract manufacturing.

Our ordering platform empowers our customers and gives them the tools to be part of the ordering and procurement process from order placement to delivery, ensuring that all parties are kept up-to-date on the status of each order. This transparency reduces the risk of errors and delays, while also providing valuable insights into customer ordering patterns.

PolarSeal app

Benefits of PolarSeal’s Ordering Platform

PolarSeal’s new ordering platform is a game-changer for the flexible material converting industry, and we’re proud to be at the forefront of this innovation.

We want our first-of-its-kind Ordering Platform to serve customers and ensure the best possible experience while simplifying and streamlining activities for all.

PolarSeal’s ordering platform breaks down barriers in a complex environment by delivering the following benefits: 

Time-saving: The platform’s ordering system is designed to save time by reducing the need for manual order tracking and administration.

Improved customer satisfaction: Customers can track the progress of their orders online, giving them peace of mind that their order is being handled efficiently and kept in the loop on any changes along the way.

Increased efficiency: The ordering platform streamlines the ordering process, making it faster and easier while increasing efficiency and workflow.

By streamlining the ordering process and providing valuable insights into customer ordering patterns, the platform helps to improve converting efficiency. In addition, the platform’s tracking and monitoring capabilities help to ensure that all parties are kept up-to-date on the status of each order, resulting in improved customer satisfaction.

Features of the Ordering Platform

With our new platform, you’ll be able to track your order from start to finish so you always know where it is in the production process, and when you can expect it to arrive.

PolarSeal’s Ordering Platform features include:

A single channel for all communication

Simple and efficient communication – multiple channels of communication integrated into a single platform for all order related communications.

Step-by-step order tracking

No more waiting for updates – track multiple orders status step-by-step in real-time throughout the production process right up to delivery.

Notifications and order updates

Never miss a change in order status again with instant notifications linking you directly to the order.

Account overview & historical data

Find all your account information in one place – from order history, tracking information, and shipping details to invoice history.

Simplified and efficient ordering

No more waiting for updated price lists and manual ordering – the  ordering system provides a single platform for viewing product information, pricing, and more in real time.

Communication features

Have a direct line of access to the relevant PolarSeal staff to ensure your query is managed efficiently and effectively. The ordering system includes several communication features that allow you to contact PolarSeal customer service or your account manager.

Improved Efficiency and Accuracy

PolarSeal’s new ordering system is designed to streamline the ordering process for medical device companies, making it more efficient and accurate.

With the ability to track orders from start to finish, medical device companies will be able to avoid delays and disruptions. In addition, the ordering system’s component list feature will help medical device companies keep track of the components they need, making it easier to reorder when necessary.

The ordering system’s communication features will also allow you to contact PolarSeal customer service or your account manager if you need assistance.

Learn More About PolarSeal’s New Ordering Platform

The medical industry is changing rapidly, and we believe as innovative flexible material converters that our new custom-built ordering system will be a valuable tool for companies who are looking to stay ahead of the curve.

PolarSeal is committed to providing the best possible service to its customers, and this new system is just one way that we are looking to improve the customer experience – by simplifying an information-heavy environment with simplistic viewing and automating a manual process.

We believe that this new system will revolutionise the ordering process for medical device companies and make it easier than ever before to get the material conversion they need.

A medical device company-centric system brings all vital information into one place, making the journey from product design through to part manufacture and deliver a simple and enjoyable one.

This system is a game-changer for the medical industry, and we’re proud to be at the forefront of this innovation. If you’re ready to streamline your ordering process, we encourage you to learn more about our new system today.

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